Impact Kitchens & Bedrooms Ltd

Images of Impact Kitchens & Bedrooms Ltd

Reviews about Impact Kitchens & Bedrooms Ltd

• Samantha Andrews

  02.10.2018
  ★ ☆ ☆ ☆ ☆
  I wish to write my own review on Impact, as Paul Andrews' wife and to Sonya's review and her review on my husband. I am going to post this review from my own personal experience.
  
  Firstly, can it please be explained why the sign stated "open", Impact's website states 9am open and there was customers in the showroom yet you state you only open at 10am??
  
  I feel I am a patient person and do give the benefit of the doubt, so I could see the member of staff was with a customer but I did feel quite ignored/we "shouldn't be there". I've worked with the public in previous jobs and would always make sure they felt welcome and that I would be with them as soon as I am free. There is nothing worse than waiting around without being given a timescale or at least acknowledgment that you are going to be seen as soon as possible.
  
  Sonya, as soon as I knocked on the glass door your husband looked over, regardless whether he wears glasses or not his hearing must be on point?? As a customer it would have been polite if you'd have informed the staff member that you could hear knocking. Or did you feel you should be the only customers to have been there??
  
  Other showrooms we visited that day were very busy but the members of staff acknowledged us and made us feel our custom was wanted. They explained they would be with us as soon as possible but pointed us in the right direction in the first instance.
  
  Your review should have just been about your experience with Impact and the service you received. It is Impact's responsibility to reply to reviews and defend themselves should they feel necessary.
  
  We just felt that the customer service could have been so much better. Unfortunately our experience wasn't, yours was so in future just write your own review instead of getting personal about another customer in detail.
  
  As a person who works with the public then she should have acted more professional to my husband's "behaviour" when leaving and at least try and make us believe her apology was sincere, which is definitely was not.

The nearest companies

• Alpha Controls Ltd

  Establishment

  Hindley Industrial Estate, Unit 1 Ormside Closet, Swan Lane, Wigan, Hindley Green, ENG WN2 4HR

  +44 1942 525833

  alphacontrols.co.uk
• TrueCommerce (Manchester) Ltd

  Establishment

  Open now: Until 17:30

  Greenbank House, Swan Lane, Wigan, Hindley Green, ENG WN2 4AR

  +44 845 643 6600

  truecommerce.com
•  

  Metaza

  Establishment

  Open now: Until 17:00

  Unit 7 Armstrong Point, Swan Lane, Hindley Green, Wigan, Hindley Green, ENG WN2 4AU

  +44 1942 525496

  metaza.com
• True Commerce Manchester Ltd

  Establishment

  Greenbank House, Swan Lane, Hindley Green, Wigan, Hindley Green, ENG WN2 4AR

  +44 1942 252000

  truecommerce.com
• Kartell

  Establishment

  Open now: Until 17:00

  Swan La, Wigan, Hindley Green, ENG WN2 4EZ

  +44 1942 257800

  kartelluk.com
• Paper Trading UK Ltd

  Establishment

  c, Coupland Rd, Hindley Green, Wigan, Hindley Green, ENG WN2 4HX

  +44 1942 251971

  papertradinguk.com